Frequently Asked Questions

Purchasing diamonds can be a fun adventure, but consumers should do research before selecting the stone, cut and setting of their diamond purchase. Thanks to a wealth of research and data, the Internet can help consumers through this process and find diamonds now. Here are some of the most commonly asked questions about purchasing diamonds and jewelry online.

How do I know if my diamonds are certified?

Whenever you purchase a diamond - whether it's in a retail store or through a trusted dealer - you should always ask to see certifications. The most common ones are GIA (Gemological Institute of America) and AGS (American Gem Society). Experts consider these the most reputable assessors of diamond and gemstone quality. Look over the certifications and if you have questions, don't be shy about asking.

I want to buy a ring. How can I make sure it's sized correctly?

Fortunately, you can measure your own fingers for ring sizing. But be sure to measure your finger at the end of the day - it's largest at night. One of the easiest ways is to measure your finger with a string. Mark the string with a marker at the spot the string overlaps on your finger. Then measure the string and compare it to ring sizing charts. If you're in between sizes, experts recommend selecting the larger size. Before you purchase a ring online, ask about sizing restrictions or regulations - and what options are available to you should you select the wrong size.

Is it safe to order online?

Absolutely. Consumers across the nation are choosing to shop for their jewelry online because it's a safe and convenient method. Your purchase will be sent insured with a reputable shipping provider. It is wise to have your order shipped to a safe address, preferably where you can personally receive and sign for it. The order will be insured for its actual value, so you can feel confident that you're protected.

What about warranties and returns?

Review the terms and conditions of your order before purchase. Generally, most dealers offer a guarantee from manufacturer's defect and will accept returns up to a certain date. Always ask about return policies before purchase; if you have more questions, contact customer service.

How can I be sure I'm not purchasing Conflict Diamonds?

Your diamond dealer makes adhering to the Kimberley Process Certification Scheme a priority. Through this, dealers endeavor to independently confirm that their diamonds are conflict-free. The process involves all stages of the diamond process, from mining to sale, and documents stones and their authenticity.

I want to make a purchase but I don't know if I have enough money. Can I get financing for my purchase?

Different dealers have different policies about financing your purchase. As a rule of thumb, most dealers accept all major credit cards, so you should check with your credit card companies first. Financing may be available, but you would need to be approved for the financing before the purchase can go through. Explore these options before making a purchase.